Privacy policy

Information we collect

When you use this site, we may receive your name, email address, phone number, stay dates, guest count, booking details, and messages you send through chat or connected messaging services. Technical information such as browser details and page context may accompany chat messages.

How we use it

We use this information to answer inquiries, manage bookings and availability, send booking messages, prevent abuse, and support the service. AI services may process chat messages to produce replies. Payment card details are entered on Stripe Checkout and are not stored by this site.

Visit measurement

If you arrive through one of our links or QR codes, this browser tab remembers which one, and its coupon if it has one, until you close the tab. A booking made, or a chat message sent, from that tab records that link. No identifier is stored for this.

Measurement stays off until you allow it. If you allow it, we count page views and keep a random visitor key in this browser. Each visit records the link or QR code that brought you, the page you landed on and the name of the site that sent you. It does not record your name, email or what you type. A booking made on this site or through web chat records which of our links brought you in the 30 days before it, with the campaign it belongs to. Raw visit records and link-open records are kept for 90 days and then deleted; daily totals without personal identifiers are kept. PostHog, if enabled, receives page views without session recording. Nothing is shared with advertisers.

Who receives it

Booking and chat records are stored with Convex. Clerk handles administrator sign-in, Stripe handles payments, Resend sends transactional email, and connected messaging platforms process messages sent through their channels. Sentry may receive technical error details. Hosting and operational providers may also process information needed to deliver the site.

Your choices

Contact us to request access, correction, or deletion of your personal information. We will review requests in light of applicable law and records needed for bookings or payments. Please avoid sending payment card details in chat.

You can turn measurement off at any time. This removes the visitor key from this browser and stops page views. Bookings already made keep the link they recorded.

Contact

Email rugbykritsakorn@gmail.com with privacy questions.